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bri_guy's avatar
bri_guy
Helpful | Level 6
3 years ago

What is this 'cloud only' icon?

I have a file in my Dropbox folder on my Mac that has a "cloud only" icon next to it (see screenshot). What does it mean? It's not one of the icons mentioned at https://help.dropbox.com/sync/macos-sy...
desktop
GUI
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bri_guy, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the context menu options you get when right clicking the file?

 

This will help me to assist further!

bri_guy's avatar
bri_guy
Helpful | Level 6
3 years ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Is this file synced fully, and is it visible on the Dropbox site? Do you have any other files in the same folder with the missing context menu item?

    • bri_guy's avatar
      bri_guy
      Helpful | Level 6
      3 years ago

      1) The file DOES appear on dropbox.com but is not syncing. Any changes made to the file locally are no longer being synced with the online version.

      2) I do have one other file with the same icon/missing context menu. Both files with this issue have the .rw8 extension. These are project files created by RapidWeaver. Note that I have other .rw8 files that are not experiencing this issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi bri_guy, let's try something else: 

         

        Can you please make sure you re-start both the device, and sign out and then back into the app? 

         

        Just make sure that the files are closed when you do, and they're not open in any other program too. 

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