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Forum Discussion

bri_guy's avatar
bri_guy
Helpful | Level 6
3 years ago

What is this 'cloud only' icon?

I have a file in my Dropbox folder on my Mac that has a "cloud only" icon next to it (see screenshot). What does it mean? It's not one of the icons mentioned at https://help.dropbox.com/sync/macos-sy...
desktop
GUI
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is this file synced fully, and is it visible on the Dropbox site? Do you have any other files in the same folder with the missing context menu item?

bri_guy's avatar
bri_guy
Helpful | Level 6
3 years ago

1) The file DOES appear on dropbox.com but is not syncing. Any changes made to the file locally are no longer being synced with the online version.

2) I do have one other file with the same icon/missing context menu. Both files with this issue have the .rw8 extension. These are project files created by RapidWeaver. Note that I have other .rw8 files that are not experiencing this issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bri_guy, let's try something else: 

     

    Can you please make sure you re-start both the device, and sign out and then back into the app? 

     

    Just make sure that the files are closed when you do, and they're not open in any other program too. 

    • bri_guy's avatar
      bri_guy
      Helpful | Level 6
      3 years ago

      Well, after following your suggestions I have a bigger problem and it really looks like the Dropbox app is at fault. Here's what's happened:

       

      After restarting my Mac, I logged out of the Dropbox app. Automatically, a pop-up appeared asking me to sign back in, which I did. For whatever reason, the app created a folder at ~/myusername/Dropbox (this folder is currently syncing). This USED to be the location for Dropbox documents before MacOS forced the move to using ~/username/Library/CloudStorage.

       

      Now, the folder at ~/username/Library/CloudStorage/Dropbox has had today's date appended to its name and Finder says "This is an unlinked Dropbox". How can I fix this mess? Why is the Dropbox app using the OLD location for Dropbox documents?

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey bri_guy, sorry to jump in here.

         

        Logging out of the Dropbox app and then back in, caused the folder path to revert to the old one, but other than that, everything should work as normal.

         

        Did this fix your issue with the missing context menu items?

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