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When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.
Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you.
I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorJust to confirm, if you close the Dropbox app completely, does the issue persist, TitoritoTito?
How about any security apps, like Walter mentioned? Do you have any antivirus/VPN/firewall etc. that might be causing this?
Hello!
First I apologize for the delay in answering, I have been away these days.
Exactly Hannah, as you say with the application and process completely closed the problem persists, I have to uninstall the application to be able to enter the directory and open all the files with the same normality as in other windows explorer directories. Without uninstalling, it is impossible to open the files in the main dropbox directory or in any subdirectories.
Regarding what you say, I don't have a VPN or antivirus installed, just standard Windows security and its firewall. But I have not made any changes so that dropbox suddenly stops working for me. Beyond the changes that Windows may have made for some reason or update. In the firewall I have the dropbox.exe allowed.....
Thank you very much for the help.
