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When I try to open my files within the Dropbox folder, Explorer crashes. I'm on Windows.
Hi there, First I introduce myself, I am Roberto from Spain, it is a pleasure to be here with you.
I have never had any problem with the desktop version of Dropbox, but recently it is impossible t...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me as well, TitoritoTito!
If you right click on your local Dropbox folder and go to its Properties, can you let me know how many files seem to be local at the moment?
You can also upload a screenshot of what you see if you prefer (just make sure to hide your username).
Also, since you mention that the issue persists while the Dropbox app is closed; do you have any other third-party apps running at the same time that could be interfering? What do you see if you open your task manager?
Hello!
Here I attach the properties of the dropbox directory. 61 files and 16 directories.
I have tried deleting all dropbox content after making a copy elsewhere on my hard drive, after uninstalling dropbox. I have logged in to the web and indeed it looks empty. I have installed the latest version of dropbox and started and synchronized without documents, and the same thing, just copy a file and I can't open it from windows explorer. I have tried rebooting into safe mode with network options enabled, and it works perfectly, I can browse all directories and open files. I get back to the desktop with a normal reboot and I'm still stuck.
Could it be some service or other process that conflicts?
Hi TitoritoTito,
Did you intentionally set your Dropbox folder as read only or this is some kind of mistake? 🧐 Try wipe this flag out from the Dropbox folder and all its content (files/subfolders).
Good luck.
Hello, thank you very much for your answers.
I have done the advanced re-installation and everything remains the same, no difference.
Regarding the read-only attribute, I have removed it, and also in all subfolders and files, and everything remains the same. That is so by default, since by installing dropbox in a different directory, the same "Dropbox" parent directory that is generated has the same read-only attribute.
I'm a bit desperate, what could have happened to the computer for this to happen suddenly?... also in safe mode it works fine...
- Hannah
Thanks for the update again, TitoritoTito.
Can you also try to install the Dropbox app with admin privileges this time, to see if that works?
