Forum Discussion

GabrielT's avatar
GabrielT
Explorer | Level 3
3 years ago

Where do I see the login prompt on Dropbox Passwords?

I'm trying to login to my Dropbox Passwords –    Dropbox Passwords and I'm getting this message when trying:   Check “Chrome Mac OS” for a notification Let’s make sure it’s you and sync any...
Dropbox Passwords
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey GabrielT! Just to clarify, did you open the Dropbox Passwords extension on the device you first set it up on, and there’s no prompt to verify your new device there? 

 

What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?

GabrielT's avatar
GabrielT
Explorer | Level 3
3 years ago

Yes – I set it up the extension in Chrome browser on my computer.  In the apps menu of my personal account it says it's is connected.

 

I've received no recovery words?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi GabrielT, upon setting up your Passwords, you should have been asked to keep a note of your recovery words. 

     

    Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

     

    Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

     

    If the issue persists, please send us a screenshot so that we can have a visual too.

    • GabrielT's avatar
      GabrielT
      Explorer | Level 3
      3 years ago

      I don't recall getting any recovery words.

       

      The Dropbox Passwords extension is only connected to one computer – the regular Dropbox is connected to several computers.

      I tried clearing the cache as well as adding the extension in the Safari browser but it gives me the same message:

       

      Check “Chrome Mac OS” for a notification

       

      This is very strange. Of what would you like a screenshot of?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Without the recovery words, or the notification prompt on a device using Chrome, it wouldn't be possible to recover your Dropbox Passwords account. 

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