Forum Discussion

GabrielT's avatar
GabrielT
Explorer | Level 3
3 years ago

Where do I see the login prompt on Dropbox Passwords?

I'm trying to login to my Dropbox Passwords –    Dropbox Passwords and I'm getting this message when trying:   Check “Chrome Mac OS” for a notification Let’s make sure it’s you and sync any...
Dropbox Passwords
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Roarschouten, welcome to our Community! 

 

Have you tried clearing your app's cache, and also making sure it's fully up to date? 

 

If you could also ensure that the Passwords extensions is running on your browser without an issue, that'd be amazing. If the issue persists, feel free to send me a screenshot of the message you get on your end. 

 

Keep me posted, and we'll take it from there! 

Roarschouten's avatar
Roarschouten
Explorer | Level 3
3 years ago

Hi Megan,

 

Thank you for you reply!

I have also contact with support at the moment, but I am in quite a hurry because I can't acces anything for almost a day.

 

See my situation below, maybe you can help?

 

  • My browser and dropbox are up to date
  • I tried both safari and the chrome extension
  • I have access to my global dropbox account.
  • I have notifications turned on
  • I am using Dropbox Password for a long-time (so I am not opening a new password account) 
  • When I open Dropbox Passwords it connects to my dropbox account
  • I get an extra security screen where I suppose to get an notification to proceed in to my account. (see screenshot)

 

The problem

The notification to proceed doesn't show up anywhere. The only thing I need is the notification.

 

See screenshot below. (the blue link also doesn't work, just a "#" where it links to) So it seems like there is a technical issue.

Thanks in advance.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Roarschouten, thanks for the added info! 

     

    Can you also share your Support ticket, in order for me to locate it on our system? 

    • Roarschouten's avatar
      Roarschouten
      Explorer | Level 3
      3 years ago

      Ticket #22663815

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Roarschouten, I understand your frustration with this and I've made sure to pass your comments along to our team.

         

        I can also see that you have an update on your ticket from the agent working with you, have you had a chance to take a look?

         

        I would suggest replying back to them with the requested info, so they can assist you further.

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