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olddog76's avatar
olddog76
Explorer | Level 4
4 years ago
Solved

Why are 7 versions of Dropbox.exe running on my Windows 11 computer?

I have a HP laptop running Dropbox on Windows 11 and I would like to know why there are seven versions of Dropbox.exe running on my laptop?
desktop
Setting up the apps
  • Rich's avatar
    Rich
    4 years ago
    olddog76 wrote:

    Here is the screenshot of the process list from task manager. 

    It's normal to have that many processes running for Dropbox. It's not an indication of a problem. Most of them use little to no CPU time and minimal memory.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey olddog76, thanks for joining us on the Dropbox Community.

 

Are all these Dropbox.exe actually running, or do they just exist in the application folder?

 

Would you mind sending over a screenshot of where you see this?

 

Thanks in advance.

olddog76's avatar
olddog76
Explorer | Level 4
4 years ago

 

Here is the screenshot of the process list from task manager. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi olddog76, happy Friday! 

     

    Have you by any chance tried restarting the app? 

     

    Also, I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi. Once you do this, could you hover your mouse there and let me know what the status and version of the Dropbox Desktop application? 

    • olddog76's avatar
      olddog76
      Explorer | Level 4
      4 years ago

      Hi Megan- Dropbox version-153.4.3932 and is up to date.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for this update here!

         

        Can you let us know if there was any difference after you restarted your computer?

         

        And also can you try ending all these processes and then relaunching the Dropbox app, to see if there's any change in behavior?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    olddog76 wrote:

    Here is the screenshot of the process list from task manager. 

    It's normal to have that many processes running for Dropbox. It's not an indication of a problem. Most of them use little to no CPU time and minimal memory.

    • olddog76's avatar
      olddog76
      Explorer | Level 4
      4 years ago

      Thank you to all who answered my message, all ok now.

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