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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
My iPad isnāt on my cell plan so thereās no cellular in the settings. It worked this morning to pull up documents from Dropbox into word to edit them, and now it wonāt work and just keeps giving me the error message āNo network connectionā. However, it is connected to the network, all the other apps work, and Iām able to save things from online TO Dropbox, and view them on Dropbox. I just canāt open them in word. HELP! I got this dang iPad to do schoolwork, and now I canāt.
Same here. If true that MS did an update that says bug fixes and reallly disabled Dropbox then I am done with MS. Moving to Apple Apps.
...Why? I donāt want to use OneDrive. Used DropBox for -years- that thatās all Iām used to.
Man, I hope theyāll recant this horrid decision soon. WTFH...
It seems funny that Dropbox is blaming it on Microsoft, since the only app that was updated was Dropboxānot MS Excel or Word.
- Same problem here. Message says cannot open folder on server
- Ticket 8903419
- Walter
Dropbox Community Moderator
Hello again guys - I appreciate your patience and cooperation.
I'm writing to let you know that we're still looking into this.
I've reached out through your existing tickets (or opened one on your behalf - for most of you here on this thread) so we can have a better view of the matter at hand with all of our tools available.
Thanks for your reports so far and enjoy the rest of your day!
I have the same problem, and it has only happened since I updated Microsoft Office within the last couple of days. The only way to access and edit Dropbox documents, in Office, at the moment, on my iPad Pro I have found is as follows - In, say, Word, open Word like usual, click on ā... Moreā, then under locations click on Dropbox, then open up the document you want, if it is on auto save, there will be no issues and itāll just save from time to time. If you want a new Word document, click on a new document in Word, then under save click on ā...moreā, then on Dropbox and do it that way. This is very clunky, but the only way I have found at the moment.
