Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your patience and the additional reports fellas.
Juunas: Thanks for providing the ticket's ID; I've already escalated it to our experts to drill deeper into this problem with the error(s) you're all getting when trying to open your Microsoft Excel, Word and/or Powerpoint files. Most appreciated!
For all others on this thread, I'd really urge you to log a ticket as well so we can have a clear view of how is this issue impacting our users' database. You can let me know the ticket IDs here so I can locate them on our system and forward them to the relevant department as soon as possible.
If any of you stumble upon an issue when submitting a ticket please let me know so I can reach out via email from my end to your Dropbox associated email addresses to work on it together.
Spoiler
You can log a ticket at https://www.dropbox.com/support
Once again, thanks for your patience and cooperation on this one guys.
Walter,
I sent an email request through the help link you provided. I am not sure where people are getting ticket numbers, because I never saw one.
I’m having the same issue as everyone else... Running MSWord 2.17 (180905) and Dropbox (112.2.2) on an iPad Air with iOS 12.1.4
Can’t open Word files using Dropbox as the source. I can open “Recent” files but not others.
Same problem, office app doesn’t work on iphone or ipad, ok from browser. I couldn’t open a ticket, I can not pick up a device from the list.
- Hello. I am having the exact same problem. And only with the Microsoft apps. Inside MS Word for iOS it stopped seeing and loading files from dropbox. Tried to remove the dropbox integration and add again, and now I am greeted with message “No network Connection”, but I DO HAVE network connection. Only the app does not recognize Dropbox anymore. All other apps keep seeing dropbox files fine.
Without updating anything, I had the same problem. I couldn't open a ticket.
Ticket #8902702:
not statI have the same problem. Can’t open a ticket as my devce is when selected not staying and all I want is Dropbox to work with MS excel and word , kike them or loathe them
