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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
8 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
desktop
Mac
security
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for trying that cob24!

Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel.

If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so I can follow up there.

Let me know - thanks!

cob24's avatar
cob24
Explorer | Level 3
7 years ago

I have no open ticket yet, so feel welcomed to write to the e-mail address associated with this account.

Regards.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I've reached out to your email address cob24, so please just check your inbox when you have a moment and we'll go from there.

    Thanks!

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