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michkov's avatar
michkov
Helpful | Level 6
9 years ago

Why is DBXsvc still running after uninstall of the program

I recently uninstalled Dropbox. Today, after 5 reboots, I find a process called DBXsvc running in the Task Manager. Turns out its a dropbox component. How is this still on my system if I uninstalled t...
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Isabella's avatar
Isabella
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi michkov,

In order to fix this issue, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.

Once you are viewing these processes, if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

- Click on the line that references the process to select it
- Click on "End Process"

After you've done so, please try to follow the normal uninstall instructions found on this page:

https://www.dropbox.com/en/help/41

Hope this helps!

  • michkov's avatar
    michkov
    Helpful | Level 6
    9 years ago
    Dropbox is already uninstalled just DBXsvc.exe still remains, that is the point of my post. Here is a timeline of what I did so far. 1) Uninstalled Dropbox via the Controlpanel. Wored without error. 2) Rebooted at least 4 times in the meantime. 3) Open Taskmanager found Dbxsvc.exe running 4) disabled Dbxsvc from running via the Services window in Windows. 5)Checked the %APDATA% %LOCALDATA% folders for remnants of dropbx, nothing found. I'd like to know why its still running if I already uninstalled it and if I can just delete the file "...\ Windows\System32\DBXsvc.exe"
    • mb60893's avatar
      mb60893
      Helpful | Level 5
      9 years ago

      You could always try a file unlocker of some sort. 

       

      I've attached the one I used for the same problem from MajorGeeks.

       

      Install this, go to the location of the file that is still running (C:\Windows\System32\Dbxsvc.exe), right click the executable, press unlocker, and then choose the "delete" option.

       

      This should delete the file. If everything on your screen goes blank, don't worry. Press Ctrl-Shift-Esc on your keyboard to bring up Task Manager, then select File... -> Run... and type      explorer.exe

       

      Give that a go!

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