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mikeproducteng54's avatar
mikeproducteng54
Explorer | Level 3
4 years ago

Windows 10 event log ID 281 occurring for DbxSvc application, error

I am having trouble with my Dropbox. I am continually getting this error for my computer. I uninstalled and reinstalled Dropbox. I still get this error. I tried following the advanced reinstall direc...
desktop
Setting up the apps
mikeproducteng54's avatar
mikeproducteng54
Explorer | Level 3
4 years ago

Hi Hannah, 

 

When my computer crashes, it just freezes the screen. A few times I have waited 10-20 minutes, and the screen just stays frozen. I just restart the computer by holding the power button. 

 

The only error message I see is in the Event Viewer. The error message I copied to my first post. 

Log Name: Application
Source: DbxSvc
Date: 7/15/2022 12:34:20 PM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.


DropBox is currrently installed onto my computer and the Sync says it is up to date. I am not sure if it is the cause for my computer crashing, but it is the only error I see within the last few hours. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey mikeproducteng54, sorry to jump in here! 

 

Does your app crash immediately when you launch it, or a few hours after using it? 

 

Do you have any idea of the approximate number of files that are synced to your device? 

  • mikeproducteng54's avatar
    mikeproducteng54
    Explorer | Level 3
    4 years ago

    Hi Megan, 

     

    I notice that the error occurs when I start my computer. But the app doesn't crash at that time. 

     

    We have about 25,000 files. I have it for the company I work with. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi mikeproducteng54, have you tried contacting the support team regarding this matter?

      • mikeproducteng54's avatar
        mikeproducteng54
        Explorer | Level 3
        4 years ago

        Hi Jay, no I did not. I can try. 

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