Forum Discussion

jeffinbville's avatar
jeffinbville
Explorer | Level 4
2 years ago

Windows (10) keeps telling me that Dropbox wants to change files on my machine

Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in th...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jeffinbville - could you send us a screenshot of the notification you mentioned and clarify the Dropbox desktop app's exact status and version as shown in your system tray? 

 

Did you install it with admin privileges on your machine in the first place?

jeffinbville's avatar
jeffinbville
Explorer | Level 4
2 years ago

It's been installed for years. The version is 200.3.7099 and the security thing it's looking to is: CLSID: {49423331-2B41-4EDE-838E-F8C8F3F6BF62}

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, jeffinbville.

     

    It seems that you are using the beta version of the app (xxx.3.xxxx), which might not give you the most seamless experience of the app.

     

    Can you turn off the "early releases" option here and then simply reinstall the app from this link and let me know if it helps?

    • jeffinbville's avatar
      jeffinbville
      Explorer | Level 4
      2 years ago

      Okay. All that is done. I guess if you don't hear from me again soon it's been resolved.

      Thanks for your response.

    • jeffinbville's avatar
      jeffinbville
      Explorer | Level 4
      2 years ago

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey jeffinbville. Have you made sure that UAC levels have been set to the default ones? 

         

        If yes, and you’re not on a free Basic account with more than 3 devices currently linked, I’d like you to uninstall and reinstall the Dropbox app as the next step.

         

        Let me know if that fixes the issue.

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