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ajborson's avatar
ajborson
Helpful | Level 7
4 years ago
Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

ajborson's avatar
ajborson
Helpful | Level 7
4 years ago

The error message is:  "Unable to extract the activation files.  See the link below for instructions to perform an advanced reinstall."  

This is the link:  Dropbox installer failed to start | Dropbox Help

Most of the suggestions don't seem to apply to my situation (as everything worked fine until I upgraded to Windows 11 on my desktop).

I am running anti-virus software (Webroot) that does not block installs without giving me the option to over-ride it, so I don't think that's an issue.  

The link you sent me for getting out of S mode applied to Windows 10, not Windows 11, and I could not make sense of how to apply them to what I saw in my now Windows 11.  If you think this really might be the issue, can you provide any instructions about what to do?

ajborson's avatar
ajborson
Helpful | Level 7
4 years ago

Ok, I saw the way to look for instructions to get out of S mode in Windows 11... but when I follow them, there is no link that says I can "Switch to Windows 11 Pro", only that I can upgrade (for a fee) to Windows 11 Pro.  If I go to the Microsoft Store through that, there's no option to disable S mode.  There's no option to disable S mode in the settings menu (I'm not even sure I'm in S mode...).  

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