Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

llanquin's avatar
llanquin
Explorer | Level 4
2 years ago

Windows context menu and folder icons missing

Hi, I've been checking the community posts and almost everywhere online, done every registry change, multiple re installs and i still cant figure out how to bring back the context menu options nor the icon indications that show if a file is offline or online. This is something that i have been dealing with for months, and i used to have a workaround by setting the options to set files online or offline via the Dropbox app but since the last updates that option is now missing. I don't know if that was intentionally removed or if its something wrong with my system, please help me bring back the context menu.

I even asked chatgpt for help and it was somehow useful since now offline files show an X that seems to be a system icon and not from Dropbox. I suspect is something windows related

Here is the chat: https://chatgpt.com/share/6732609b-aa10-8003-9604-f156e38b9b21

15 Replies

Replies have been turned off for this discussion
Show More
  • grdn's avatar
    grdn
    New member | Level 2
    2 years ago

    Thank you Hannah for your reply.

    Yes, I confirm the rest of those options are unclickable.

    If I hover over the Dropbox icon in the system tray toolbar I see "Dropbox 213.3.4480 Up to date"

    Thank you for looking into it.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi grdn, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first?

  • grdn's avatar
    grdn
    New member | Level 2
    2 years ago

    Hello Jay , thank you for your message.

    Should I first quit Dropbox or can I leave it running?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You can quit the Dropbox desktop application first, as this would help speed things up during the reinstallation.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!