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ponge77's avatar
ponge77
Helpful | Level 6
2 years ago
Solved

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
desktop
dropbox business
windows
  • ponge77's avatar
    ponge77
    2 years ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ponge77, does this only happen with your Dropbox folder and no other folders on your computer?

 

Also, if you close the Dropbox app and try to replicate the issue, does it persist?

ponge77's avatar
ponge77
Helpful | Level 6
2 years ago

Hi

I used to keep all the local dropbox files and folders remain, and only try to index them everytime I reset my dropbox app due to slowness issue.

I suspect that might be the cause so last night I removed all the saved local files and folder and reset my dropbox app from nothing.

Now it looks ok to me without any remained sync stuff on my taskbar.

I will keep using it for a while and if it happens again, I will come back to you.

 

 

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Okay, ponge77, thanks for keeping us in the loop.

     

    If anything changes, let us know and we'll continue investigating.

    • ponge77's avatar
      ponge77
      Helpful | Level 6
      2 years ago

      Its so dissappointed moment that I found my dropbox got slow again this morning.

      I reset the dropbox app from nothing again LAST NIGHT!

      I have no idea how to handle this problem as it has been a year this problem teased me till now.

      This is a serious problem to me as it related directly to my work.

      You querry doesnt allow me to upload the movie clip that I have taken so I can't show you how bad it looks of that slowness.

      Please email me for the further contact to solve this problem.

      I can send you the video clip for the problem.

       

      Thanks

      Soo

       

      [removed per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey ponge77, does it help at all if you close the app temporarily, and then try to access your Dropbox content? 

         

        Or do you notice the same behavior? 

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