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juncheng's avatar
juncheng
New member | Level 2
2 years ago

Windows Server 2019: LTS App Still Shows Unsupported OS Message

I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after...
desktop
Error Messages
windows
cme2's avatar
cme2
Helpful | Level 6
2 years ago

We notice the same issue with Windows Server 2022. We’re aware that it’s not officially supported by Dropbox but to fully block all access from all Windows Server OSes after it has working from many years is crazy. The warning does say you will be blocking older OSes in May 2025 but not November 13th 2024 or Windows Server 2019/2022.

Even the LTC version can’t help itself to auto update to the latest version which is then blocks it from running.

  • eaomps's avatar
    eaomps
    New member | Level 1
    2 years ago

    It seems to help to disable the Dropbox Update Service (dbubdate and dbubdatem) to prevent updating dropbox to LTS Version

    • cme2's avatar
      cme2
      Helpful | Level 6
      2 years ago

      We ended up creating windows firewall rules blocking the DB updater app from getting outbound. 

      • juncheng's avatar
        juncheng
        New member | Level 2
        2 years ago

        It seems like a good solution, but I still hope that Dropbox will officially address this issue.

    • D24X7's avatar
      D24X7
      New member | Level 1
      2 years ago

      Works like a charm, thanks a lot!

  • juncheng's avatar
    juncheng
    New member | Level 2
    2 years ago

    Exactly the same situation as you. 😅

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