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Photo O.'s avatar
Photo O.
Collaborator | Level 10
2 months ago

Wrong status icons showing on subfolders set to online only on Windows

Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905)   See attachment The four subfold...
desktop
GUI
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Photo O., thanks for messaging the Community.

Could you check if you have any hidden files or folders in these folders with zero byte files in them?

Would it be possible to get clarification on what you mean by other users adding content from connected workstations? Are there shared folders within the folders you indicated?

Have you tried marking one of the 'Year' folders as available offline, and once completed, mark it again as online-only to see if this helps?

Keep me updated with any progress!

Photo O.'s avatar
Photo O.
Collaborator | Level 10
2 months ago

Hi

Thank you for getting back to me

 - Hidden files or folders... I have checked for hidden files and system files. I did find some "Thumbs.db" files, which I deleted. Also found a couple of "desktop.ini" files which I also deleted. Not sure how to go about searching for folders or files according to their file sizes. I will get back to you about this.

- Other users adding content... We have other work stations, all linked to the same Dropbox account. People doing work at those workstations also send folders to the Film Archive.

- Marking Year folders... Trying that now. It will take a long time to finish downloading and uploading, so I will get back to you about that.

Worth noting:

- I was wrong about the Parent Folder, "Film Archive" showing the correct status icon. It actually shows the wrong icon... same one as the year subfolders.

- All the other workstations show the wrong icons as well, which to me indicates that whatever is causing the problem is being uploaded to Dropbox, and not something living on the computer that is not being uploaded.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the update and the additional info here, Photo O..

    Please get back to us when you have more info on what Jay suggested and we'll go from there!

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