Forum Discussion

heathersadeg's avatar
heathersadeg
New member | Level 2
1 month ago

"Your device couldn't connect to the server" error on the desktop app

Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, heathersadeg, sorry to see that you're having issues with our desktop app.

Other than the desktop app, I'm assuming that you can access the Dropbox website as normal, right?

One thing you should also ensure, is that your local network connection settings allow access to Dropbox domains. 

If you are on a corporate network, you may need to contact your company's network administrator or IT to make sure that the Dropbox domains are accessible on this network. 

You can see more about the Dropbox official domains here.

Let me know what you find!

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