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Sam Toor's avatar
Sam Toor
Helpful | Level 6
1 year ago
Solved

Auto backup not working on my windows pc

Hi, I just bought a Seagate HDD and I wanted to backup on dropbox. it has unlimited storage offer but when I connect, its stuck on 0%. Its 11am here and the backup should start 10:21am as activated. further it dont allow me to click BACKUP NOW. Whats the issue? Please help me find a solution.
 

Dropbox Backup
  • Sam Toor's avatar
    Sam Toor
    1 year ago

    Ok so finally it started auto backup yesterday where I did nothing. I think Dropbox takes time to make a pre -backup first. Once it estimated the total storage after more then 24 hours, then it started making the actual backup. 

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    Do you have any bandwidth limit in the desktop app?

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    1 year ago

    What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    1 year ago

    I tried but its still showing disabled

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Sam Toor, thanks for messaging today.

     

    Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps?

     

    Keep me posted!

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