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Forum Discussion
Can not share content from Dropbox to Slack.
I have added dropbox app to slack (I could not add slack from dropbox, it was not showing in the app center ). I still do have the option to share to slack. Please help, it would be really appreciated
14 Replies
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- Megan
Dropbox Community Moderator
Hi olilemire, welcome to our Community!
Can you walk me through the steps that you follow, when trying to share content to Slack, please?
Also, if you could follow the steps mentioned at this Help Center article, in order to connect Slack directly to Dropbox, that'd be amazing.
Keep in mind that it mentions, that if you can't see Slack on the App Center menu, you can use the App Center search bar.
Let me know more, and we'll take it from there!
Hi! Did you ever figure out a resolution to this? I'm having the exact same issue.
- Walter
Hey JohnFinnell - sorry to hear you're having issues with this.
Can you please confirm that you can see the Slack integration listed in your account's Connected Apps tab?
Have you tried signing out of your account and back in since you first enabled it?
It does not register there. I can't see Slack as something integrated.
- Hannah
I hope it's okay for me to jump in here as well, JohnFinnell.
So, just to confirm, you followed these steps to connect Dropbox to Slack successfully, but are not seeing an option to share Dropbox files to Slack?
Can you send us a screenshot of the options you do see?
Hannah Yes, I can connect Slack to Dropbox but when I go to connect Dropbox to slack, Slack does not show up in the app library. If there's another name or something that might make sense but I'm stuck without the app appearing. I've reached out a couple times about this but theres not progress.
- Hannah
Do you mean that you've reached out to our support team, John?
Can you send us your most recent ticket number, so I can take a look?
https://www.dropbox.com/support/ticket/25009920
- Megan
Hey JohnFinnell, let me jump in here too!
Thanks for your ticket number, I can also see that you have another one open at the moment.
I was able to locate them both on our system, and I’ve also left an internal note for the agent working on your case to see and reply as soon as possible.
I understand that this isn't ideal, and we appreciate your patience so much. Hang tight, while our team is looking into this, and let us know if you need anything else. Thanks!
Did this get resolved? We also cannot see Slack as an available app in the Dropbox App Centre
