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dw23's avatar
dw23
Explorer | Level 4
4 years ago
Solved

Cannot open Google Sheet document on the Dropbox website

Hello all - I have a Google Sheet that i created several months ago.  I have been using it (updates) several times a week.  Today, I am no longer able to open the google sheet.  I keep being direct...
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  • CW11's avatar
    CW11
    4 years ago

    Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything. 

DCdocs's avatar
DCdocs
Explorer | Level 3
4 years ago

Hi - I'm unable to access G Suite files in Dropbox. This is a new issue in the last couple of weeks. I used to be able to open G Suite files and I can still open other kinds of files (non- G Suite). I get a prompt to "sign in to continue" (see pic). When I press "sign in" it loops back to this same message. It happens whether it's a shared file or one of my own in Dropbox. I have Dropbox Basic. I have cleared cookies, restarted, and tried different browers. What do you recommend?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey there, DCdocs, how are you today?

     

    I've merged your post in a similar thread, to keep everything in one place. 

     

    Can you check what has already been suggested, and let me know if anything changed? 

     

    Thanks a bunch!

  • DCdocs's avatar
    DCdocs
    Explorer | Level 3
    4 years ago

    Disabling the Duck Duck Go extension solved this for me. Thanks all!!

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