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Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the user can usually open the file after a few minutes have passed. This happens both when a file was just modified by another user and when a file has not been modified in days and no one else has the file open. It also occurs if a file is saved with "Autosave" toggled on or toggled off. The user can open the file via the File Explorer context menu to open the file in Dropbox.com and then in PowerPoint/Excel/Word. Is there a way to fix this as the work around takes time and interferes with the employee's workflow.
Dropbox preview support for Apple Pages, Keynotes and Numbers.
Dropbox has great support for Microsoft Office formats (Word, PowerPoint, Excel). Could the same or similar support be provided to Apple Pages, Numbers, Keynotes? This would help users from having to download the files locally and allow viewing the file with Windows and Linux user.
Cannot View PDF files with Adobe Acrobat while Dropbox is syncing with ArcGIS Pro running
When Dropbox gets hung while syncing, adobe acrobat stops working. My team uses Dropbox with ArcGIS Pro, and there are a lot of files being synced. We usually manage and do not have a problem with other applications. Recently my entire team has been unable to use Adobe Acrobat while ArcGIS Pro is running or was recently opened due to the hung syncing errors. We are unable to open any PDF files through acrobat, whether or not they are saved locally or on Dropbox. The work around solution to these errors has been to force-close Dropbox and Acrobat will open all the PDFs soon after. Is there anything that can be done to solve this reoccurring problem?
