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Microsoft Office files won't open for a specific user with an error
Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue One of our employees is experiencing an issue with opening files saved in Dropbox intermittently. Others are able to open the files and the user can usually open the file after a few minutes have passed. This happens both when a file was just modified by another user and when a file has not been modified in days and no one else has the file open. It also occurs if a file is saved with "Autosave" toggled on or toggled off. The user can open the file via the File Explorer context menu to open the file in Dropbox.com and then in PowerPoint/Excel/Word. Is there a way to fix this as the work around takes time and interferes with the employee's workflow.
Dropbox new organized photo experience
I already use Dropbox as my main place to store and back up all of my photos. I intentionally don’t keep photos on my phone to avoid using device storage, so everything lives in Dropbox. The challenge is that my photos are now scattered across many folders, because folders are currently the only way to organize them. While this works for storage, it makes it hard to browse, rediscover, and enjoy my photos the way I can in a native Photos app. What I would love is a dedicated Photos section inside Dropbox that treats photos as photos, not just files in folders. What this Photos experience could include: A Photos tab (separate from folders) Automatically surfaces all photos stored anywhere in Dropbox Folder structure stays intact in Files, but Photos are unified in one view (or maybe we can select which folders will be part of the photo section Date-based browsing View photos by date taken, not upload date or folder location Easily see: All photos from a specific year, Months, days, or events This would let me access all photos from one year in one place, without photos from other years mixed in Map view If photos include GPS metadata, show them on a map Ability to zoom into countries or cities and see photos taken there This would make travel photos especially easy and enjoyable to explore Filters and smart views Filter by: Date range, Location, Media type (photos vs videos), Smart groupings like: “All photos this year” “Travel” “Favorites” Gallery-style experience Clean grid view with zoomable thumbnails, Date headers, Album creation without needing to reorganize folders This would allow me to keep using Dropbox as my primary photo storage solution, while also having a modern, intuitive photo browsing experience, similar to native phone photo apps, without relying on phone storage. Since many users already store large photo libraries in Dropbox, a native Photos experience would unlock much more value from content that’s already thereExportable & Editable Folder Map
As Dropbox accounts grow over time, folder structures become complex, deeply nested, and hard to manage. Currently, I can view their folder hierarchy in the web UI, but I cannot export it, nor can I reorganize folders at scale without manually dragging items one by one. This makes large-scale cleanup, restructuring, and collaboration planning unnecessarily time-consuming and error-prone. Introduce a Folder Map feature that allows users to: Download a full folder map: Export the entire Dropbox folder hierarchy (folders only, optional files) maybe like a visual map (mind-map style) Edit the folder map in-app: Reorganize folders by: drag & drop, bulk move / rename, nesting or flattening structures(no files are moved yet: this is a planning layer) Apply changes in bulk: Once confirmed, Dropbox executes the reorganization safely: Shows a preview of changes, highlights conflicts or permissions issues, allows rollback
