Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
dw23
4 years agoExplorer | Level 4
Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being direct...
- 4 years ago
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
asdxasdx
3 years agoNew member | Level 2
Yes, I changed it from my iCloud adress to my googlemail adress to make sure that it matches the google docs username. I did that because I've read in another thread that this may solve my problem.
Calvin2DBX
Dropbox Community Moderator
3 years agoHi asdxasdx,
Just seeing if I can help here.
Yes, you definitely need the emails to match for Google integration with Dropbox, same for Microsoft Office.
If you are signed in with the same email there (in Word for the web, for example) as you use for your Dropbox account, you should be fine.
Is this still happening with newly created items after the email change?
Also, were the ones you're having trouble with converted from Google format to Microsoft format before you set the default for Google files to be stored on their side?
Let me know what you see!
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!