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stephanmo's avatar
stephanmo
Explorer | Level 3
2 years ago

Cannot save attachments of encrypted Outlook Mails via Add-in

Hi!  Attachments of cncrypted Mails in Outlook cannot be transmitted to my dropbox via the Dropbox Outlook Addin.  The spinner keeps spinning and nothing happens. As I possess the private key t...
Microsoft
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey stephanmo, sorry to jump in here, but could you send us a couple of screenshots of the steps you take along with the screen you get stuck on so that we can have a visual too? 

stephanmo's avatar
stephanmo
Explorer | Level 3
2 years ago

Hi Walter, here are some visuals,

First screenshot shows mail with active dropbox addin -> Here I click on "Speichern (save)"

Second screenshot shows what happens immediately after I clicked the save button.

Third and fourth screenshot shows network traffic -> check_job_status says "in progress"

 

 

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey stephanmo, sorry for the tardy response; are you still having issues with this?

     

    In case you do, would it be OK if we reached out via email to have a further look internally? 

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