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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

Hey there!

 

Thank you for the quick answer. I have just checked the app store and it tells me all apps are up to date.

I have added some screenshots so you can see what is going on. 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey DieBaum, sorry to jump in here and sorry to hear you're having issues with this.

 

May I ask if you're signed into your Microsoft account in the Office 365 app on your mobile device? 

 

Also, is this happening with your own files or files that are shared with you from others? 

  • dana98501's avatar
    dana98501
    Helpful | Level 6
    3 years ago

    This is also happening to me.  My phone doesn't show updates I make on my computer and I keep getting 'read only' files that I can't edit when I try to update them on my phone manually

    • dana98501's avatar
      dana98501
      Helpful | Level 6
      3 years ago

      Then, as soon as I try to save a file it turns into 'read only' and I can no longer edit it

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi dana98501, sorry to hear you're having issues with this.

       

      Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? 

       

      Also, how are you editing the file in the first place? 

      • dana98501's avatar
        dana98501
        Helpful | Level 6
        3 years ago
        How do I find that information?
  • DieBaum's avatar
    DieBaum
    Helpful | Level 6
    3 years ago

    Hi Walter!

     

    Yes, I'm signed in. 

    These are my files although du to IT-restrictions at work I frequently have to update them on different devices and transfer them by e-mail. Up until yesterday I had no problems caused by that. 

     

    Andy

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