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DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Enrico62's avatar
Enrico62
Explorer | Level 4
2 years ago

The Messagge is in Italian ....

This problem happen only between Dropbox and Excel , word ( microsoft suite). File pdf , photos , or other work.

If I save on Drive or Onedrive an Excel or  Word file they work.

Thanks for your help !

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Was the file created originally on the Dropbox site, or by the Excel app on the mobile or desktop?

 

Is the file in a private or shared folder? 

  • Enrico62's avatar
    Enrico62
    Explorer | Level 4
    2 years ago

    The files has been created by excel app .

    The file are in a shared folder 

    The problem has been started yesterday afternoon , on my mobile phone and on the tablet in the some time.

    Tryed to uninstall both , dropbox and excel , reboot the tablet , installed the Apps , some problem . 

    Thanks 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Enrico62, sorry to jump in here, but since you mentioned a tablet, could you clarify the size of its screen for us?

       

      For Android tablets with screens larger than 10.1", an Office 365 subscription is also required to edit Office files stored in Dropbox Basic, Plus, and Professional accounts.

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