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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
THHigh's avatar
THHigh
Explorer | Level 4
3 years ago

Hey Hannah,

with all MS Office files, I have tried on excel the same and I am getting the same response.

All of the files in a private folder, so that it can be not the case, that the permissions by the owner of the folder are denied or something like that.

If I upload as example a picture it works without problems.

If I use the plus on the app, I can add folders, and also the docs manually....

Any recommendations what I can do to fix it?

Best,
TH

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info again, THHigh.

 

I'm still not 100% sure that this issue is related to Dropbox. 

 

If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps?

 

Before you uninstall Dropbox, if you're on a Basic free account, make sure you don't have more than 3 devices linked to your account.

  • J2Harrell's avatar
    J2Harrell
    Explorer | Level 4
    3 years ago

    I am having the same problem - just started this week.  I uninstalled dropbox, cleared data and cache from Word (Galaxy won't let you uninstall it).  Rebooted, Reinstalled, Relinked word to dropbox and the same result,  Create a word doc, try to save it in Dropbox and after trying to save - get error mesage saying it is read only.  The file is never saved in dropbox in the folder I chose.  This is a business account.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi J2Harrell, let's jump right into this! 

       

      Do you also have an Android device, which you're using when you're trying to open your Word files? If so, what is the OS of the device?

       

      Also, does this happen with all of your Word documents?

       

      Let me know more!

      • Trush861's avatar
        Trush861
        Helpful | Level 5
        3 years ago

        I am having the same issue with my tablet, Galaxy Tab A8 version 13, dropbox version 320.2.10, MS Word 1.0.1 (16.0.16130.20188). 

        Have uninstalled, signed out back in, updated everything, will save onto the device and one drive but not dropbox.

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