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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info again, THHigh.

 

I'm still not 100% sure that this issue is related to Dropbox. 

 

If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps?

 

Before you uninstall Dropbox, if you're on a Basic free account, make sure you don't have more than 3 devices linked to your account.

J2Harrell's avatar
J2Harrell
Explorer | Level 4
3 years ago

I am having the same problem - just started this week.  I uninstalled dropbox, cleared data and cache from Word (Galaxy won't let you uninstall it).  Rebooted, Reinstalled, Relinked word to dropbox and the same result,  Create a word doc, try to save it in Dropbox and after trying to save - get error mesage saying it is read only.  The file is never saved in dropbox in the folder I chose.  This is a business account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi J2Harrell, let's jump right into this! 

     

    Do you also have an Android device, which you're using when you're trying to open your Word files? If so, what is the OS of the device?

     

    Also, does this happen with all of your Word documents?

     

    Let me know more!

  • Trush861's avatar
    Trush861
    Helpful | Level 5
    3 years ago

    I am having the same issue with my tablet, Galaxy Tab A8 version 13, dropbox version 320.2.10, MS Word 1.0.1 (16.0.16130.20188). 

    Have uninstalled, signed out back in, updated everything, will save onto the device and one drive but not dropbox.

  • J2Harrell's avatar
    J2Harrell
    Explorer | Level 4
    3 years ago

    The device is Samsung Galaxy Tab 2 with latest android updates.  It happens with all my word files or if I create a new word doc.

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