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Forum Discussion

DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
THigh's avatar
THigh
Explorer | Level 4
3 years ago

Hey,

When I try saving a DOCX or any other file on Android from the MS Office Apps (Excel, Powerpoint, Word) inside my dropbox (Android App as well), I always get :

can´t edit this file is read-only. To edit it save a copy of file.

(also saved "locally" and then into dropbox same again.....)

If I save it under any other disk space or cloud service no problems at all.

Lik one week ago i could save like that in Dropbox without problems, it is really anoying if that is not wirking any more.....
Actually in that case the whole tablet and dropbox is a bit useless for me....
The bug has to be somewhere inside the integration between the Apps on my Android device.
The MS Office Apps workes fine, and dropbox on every other device as well....


Any suggestions where the bug is?
or how I can solve this?
Are there similar cases?

Thank you for your time, and a quit nice day to everybody,
Best
TH




Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Trush861, are you opening files via the Dropbox mobile app, or are you opening them in Word directly? 

  • Trush861's avatar
    Trush861
    Helpful | Level 5
    3 years ago
    I am using the Dropbox mobile app
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you originally create the file on your computer, or on the site or mobile app?

      • Trush861's avatar
        Trush861
        Helpful | Level 5
        3 years ago
        I have tried both files created on my computer and files on the mobile app with the same result.

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