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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
marloweloy's avatar
marloweloy
Helpful | Level 6
3 years ago
I'm having the same issue. When saving it says, "Can't Edit. This file is read-only, first save a copy of the file." and in fact is it already a new copy. Tried clearing cache, reinstalled Excell and Dropbox yet its happening to my android devices.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marloweloy, thanks for posting here today! 

 

When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly?

 

If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the error message, that'd be amazing. 

 

Thanks a bunch! 

  • marloweloy's avatar
    marloweloy
    Helpful | Level 6
    3 years ago
    Either I open it from Dropbox or open it from excel, it doesn same thing. I can't save anymore. But if I use a laptop or pc, no problem at all. I just wish I could attach screenshots here.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?

      • marloweloy's avatar
        marloweloy
        Helpful | Level 6
        3 years ago
        They're all latest. I have Uninstalled and reinstalled excel from the play store. My S23 Ultra is auto update as well.
  • marloweloy's avatar
    marloweloy
    Helpful | Level 6
    3 years ago
    And then if you go to settings on excel, there's a big red X right next to Dropbox under "Connected Services". But no matter how many times you connect and disconnect, it could still access Dropbox but unable to save.
    • DrVJMJ's avatar
      DrVJMJ
      Collaborator | Level 9
      3 years ago

      Yes I get the big red X next to Dropbox too!  Never had that before...for years!  It's making Dropbox useless since I do so much with it on my Android....foldable.

  • DrVJMJ's avatar
    DrVJMJ
    Collaborator | Level 9
    3 years ago

    Megan,

    The problem occurs regardless of whether you open the file from the MS apps OR from the Dropbox app.

    Please help us!

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