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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marloweloy, thanks for posting here today! 

 

When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly?

 

If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the error message, that'd be amazing. 

 

Thanks a bunch! 

marloweloy's avatar
marloweloy
Helpful | Level 6
3 years ago
Either I open it from Dropbox or open it from excel, it doesn same thing. I can't save anymore. But if I use a laptop or pc, no problem at all. I just wish I could attach screenshots here.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?

    • marloweloy's avatar
      marloweloy
      Helpful | Level 6
      3 years ago
      They're all latest. I have Uninstalled and reinstalled excel from the play store. My S23 Ultra is auto update as well.
      • dluptonmd 's avatar
        dluptonmd
        Collaborator | Level 9
        3 years ago
        This is happening to me with the android word app. Whenever I create a file and save it to Dropbox, it opens as read only. I can create a file and save it to my phone documents without any problems. The file will open and allow me to edit. Thx for help.

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