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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marloweloy, thanks for posting here today! 

 

When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly?

 

If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the error message, that'd be amazing. 

 

Thanks a bunch! 

marloweloy's avatar
marloweloy
Helpful | Level 6
3 years ago
And then if you go to settings on excel, there's a big red X right next to Dropbox under "Connected Services". But no matter how many times you connect and disconnect, it could still access Dropbox but unable to save.
  • DrVJMJ's avatar
    DrVJMJ
    Collaborator | Level 9
    3 years ago

    Yes I get the big red X next to Dropbox too!  Never had that before...for years!  It's making Dropbox useless since I do so much with it on my Android....foldable.

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