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Forum Discussion

DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?

marloweloy's avatar
marloweloy
Helpful | Level 6
3 years ago
They're all latest. I have Uninstalled and reinstalled excel from the play store. My S23 Ultra is auto update as well.
  • dluptonmd 's avatar
    dluptonmd
    Collaborator | Level 9
    3 years ago
    This is happening to me with the android word app. Whenever I create a file and save it to Dropbox, it opens as read only. I can create a file and save it to my phone documents without any problems. The file will open and allow me to edit. Thx for help.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi @dluptonmd, thanks for bringing this to our attention.

       

      Could you clarify the exact steps on how you create the Word file? Are you doing in first in the Word app, or are you using the Dropbox mobile app to create the Word file?

       

      This will help me to assist further!

      • dluptonmd 's avatar
        dluptonmd
        Collaborator | Level 9
        3 years ago
        I use the word app to create the document. you can't create a document with Dropbox. you can only store them there and open them for editing into word.

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