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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
I agree! Dropbox and MS need to work this out....don't leave so many loyal users in the gap!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey DrVJMJ, sorry to hear you're having issues with this.
May we reach out via email to have a further look internally?
- Hi Walter, yes you are quite welcome to connect with me directly. I'm happy to talk with you because I'm very eager to resolve this problem. It seems to have thrown a monkey wrench in the regular work of a lot of people who are loyal dropbox fans! I don't know how you want to connect and since this is opposed I don't want to put up personal information publicly. What do you suggest?
- Walter, I see now you would probably simply reach out by email to my Hotmail address. That's fine.
- Any updates? I still cannot create a file in word app and save it to Dropbox without it turning out as read only.
I resolved the problem. As far as I remember I resolved it by removing and reïnstalling the dropbox and microsoft office app. After that I selected the word app in the office app and put it in the startpage. Here I made dropbox a new location. Despite the fact that I have a glasfiber internet connection there are times that the dropbox connection is too busy. In that case I get 'read only' warnings. I resolved this bij being more patient.
- Those steps didn't work for me. What about others on this thread? Comment if you can.
- Yes Walter, all help is welcome!
🥺 - I'm not understanding this.
- Nancy
Hi everyone! I hope you’re all doing great.
Just to make sure we’re all on the same page, can you let me know if you’ve already checked your Dropbox and Office365 app to see if they’re both up to date? Feel free to share the app version of your Dropbox app, as well.
Also, is this happening for all Microsoft files or specific ones that you want to save to your Dropbox account?
Let me know, and we’ll take it from there.
- If you will go back and read my entries in the thread, and those of others, I think you'll see the problem described pretty well. I can open any old Dropbox file with the word app and work on it and save it back to Dropbox without any problem. But I cannot create a new file in the word app and save it to dropbox without it being marked as read only in word. And in fact the file never gets to Dropbox. It never actually gets saved to Dropbox though the word recent doc list shows it as a Dropbox file. No problem creating a new file in the word app and saving it to one drive or to my device. I have the most recent versions of both apps and I have uninstalled and reinstalled them multiple times.
I have exactly the same problem and have lost a load of work because i hadn't realised the files weren't reaching dropbox. This is a bug (my money's on MS) and nothing to do with the up-to-dateness of app versions.
- Hannah
For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?
1) Cleared the Dropbox app's cache
2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app
3) Restarted the device
4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version
If these steps didn't help, can we send you an email, to investigate this further?
- Yes, all these steps have been followed multiple times. Yes, you may send an email.
- Megan
I just sent you an email @dluptonmd!
See you there.
Using Dropbox version 330.2.2 on Samsung Zfold 3
Tried the most recent suggestion from Hannah which was to:
1. Clear cache for Dropbox app
2. Delete Dropbox and Microsoft Word apps
3. Reinstall both apps
Same problem... I cannot retrieve a file from Dropbox through the Word app, make any changes, and then save it with a new name.
Dluptonmd describes it right! I have described it elsewhere the same way. This is a big problem either for the Word app or for Dropbox and typically each side points at the other.
Hi Hannah,
Though I'm confident I have done this before, I followed your steps again exactly.
1. I cleared the cache for Dropbox and for good measure cleared the cache for Word
2. I uninstalled both Dropbox and Word from my Samsung Z-Fold 3
3. I rebooted the phone.
4. I reinstalled both Dropbox and Word.
Same problem! When I retrieve a file from Dropbox through Word, make any change and simply try to save it back to Dropbox from Word with the same OR a different name it won't let me do that. Says the file is read only and I must save a copy. Obviously when I try to save a copy and rename it the same message pops up. As has been noted elsewhere I can save the file to OneDrive and I can save the file to my phone. The file even shows up on the list of files recently opened in the Microsoft Word open file menu. But nothing gets saved to Dropbox.
..... And Hannah yes of course you are free to email me. I already received an email from you and I think a ticket was opened so I don't want you to duplicate things.
- I got no email from you, though I am receiving emails notifying me of posts on this thread.
- I mean I got no follow-up email to your initial email to which I responded.
- I think I finally figured it out. I went into Excel Settings and scrolled to the bottom and clicked on Reset Office. I then re-linked to Dropbox and it then let me save my Excel sheet directly to Dropbox.
Well I was hopeful but this did not work for me. To be honest, uninstalling and reinstalling both Word and Excel should have accomplished the same thing. And that didn't work both times I tried it. But just to be sure I RESET from SETTINGS within both Word and separately from within Excel. When I reopened these apps it appeared that it was starting fresh, but when I open a file from Dropbox and make any change then try to save it either with the original name or with a new name I get the same annoying message that it was a read-only file. And of course as usual, attempting to save a copy made no difference. As far as I can tell we are still stuck or we were.
One issue I'm still not clear about regarding this problem is the relationship between installing individual MS apps like Word or Excel or PowerPoint separately from the store as opposed to installing the entire Microsoft Suite. The latter seems to appear as a separate item in the app store. Sometimes I get the impression they connect to each other when all of them are installed through this item and perhaps that is causing problems here? I have tried deleting all MS apps AND the integrated app and reinstalling just separate apps. But that doesn't seem to help either.
- I get an automated message asking me to sign into my customer support portal from Megan or the ticket will be closed. But there is no way to do this with the link provided, so far as I can see. I want the ticket to remain open. Please provide specific instructions, or provide a link which actually allows me to sign in.
