Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
If you will go back and read my entries in the thread, and those of others, I think you'll see the problem described pretty well. I can open any old Dropbox file with the word app and work on it and save it back to Dropbox without any problem. But I cannot create a new file in the word app and save it to dropbox without it being marked as read only in word. And in fact the file never gets to Dropbox. It never actually gets saved to Dropbox though the word recent doc list shows it as a Dropbox file. No problem creating a new file in the word app and saving it to one drive or to my device. I have the most recent versions of both apps and I have uninstalled and reinstalled them multiple times.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorFor everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?
1) Cleared the Dropbox app's cache
2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app
3) Restarted the device
4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version
If these steps didn't help, can we send you an email, to investigate this further?
- Yes, all these steps have been followed multiple times. Yes, you may send an email.
- Megan
I just sent you an email @dluptonmd!
See you there.
Hi Hannah,
Though I'm confident I have done this before, I followed your steps again exactly.
1. I cleared the cache for Dropbox and for good measure cleared the cache for Word
2. I uninstalled both Dropbox and Word from my Samsung Z-Fold 3
3. I rebooted the phone.
4. I reinstalled both Dropbox and Word.
Same problem! When I retrieve a file from Dropbox through Word, make any change and simply try to save it back to Dropbox from Word with the same OR a different name it won't let me do that. Says the file is read only and I must save a copy. Obviously when I try to save a copy and rename it the same message pops up. As has been noted elsewhere I can save the file to OneDrive and I can save the file to my phone. The file even shows up on the list of files recently opened in the Microsoft Word open file menu. But nothing gets saved to Dropbox.
..... And Hannah yes of course you are free to email me. I already received an email from you and I think a ticket was opened so I don't want you to duplicate things.
- I got no email from you, though I am receiving emails notifying me of posts on this thread.
- I mean I got no follow-up email to your initial email to which I responded.
