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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi everyone! I hope you’re all doing great. 

 

Just to make sure we’re all on the same page, can you let me know if you’ve already checked your Dropbox and Office365 app to see if they’re both up to date? Feel free to share the app version of your Dropbox app, as well.

 

Also, is this happening for all Microsoft files or specific ones that you want to save to your Dropbox account?

 

Let me know, and we’ll take it from there.

DrVJMJ's avatar
DrVJMJ
Collaborator | Level 9
3 years ago

Using Dropbox version 330.2.2 on Samsung Zfold 3

 

Tried the most recent suggestion from Hannah which was to:

 

1. Clear cache for Dropbox app

2. Delete Dropbox and Microsoft Word apps

3. Reinstall both apps

 

Same problem... I cannot retrieve a file from Dropbox through the Word app, make any changes, and then save it with a new name.

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