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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorFor everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?
1) Cleared the Dropbox app's cache
2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app
3) Restarted the device
4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version
If these steps didn't help, can we send you an email, to investigate this further?
Hi Hannah,
Though I'm confident I have done this before, I followed your steps again exactly.
1. I cleared the cache for Dropbox and for good measure cleared the cache for Word
2. I uninstalled both Dropbox and Word from my Samsung Z-Fold 3
3. I rebooted the phone.
4. I reinstalled both Dropbox and Word.
Same problem! When I retrieve a file from Dropbox through Word, make any change and simply try to save it back to Dropbox from Word with the same OR a different name it won't let me do that. Says the file is read only and I must save a copy. Obviously when I try to save a copy and rename it the same message pops up. As has been noted elsewhere I can save the file to OneDrive and I can save the file to my phone. The file even shows up on the list of files recently opened in the Microsoft Word open file menu. But nothing gets saved to Dropbox.
