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DieBaum's avatar
DieBaum
Helpful | Level 6
3 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps?

 

1) Cleared the Dropbox app's cache

2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app

3) Restarted the device

4) Made sure that your OS, the Dropbox app and the MS Office app are on the latest version

 

If these steps didn't help, can we send you an email, to investigate this further?

DrVJMJ's avatar
DrVJMJ
Collaborator | Level 9
3 years ago

..... And Hannah yes of course you are free to email me. I already received an email from you and I think a ticket was opened so I don't want you to duplicate things.

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