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Belm's avatar
Belm
Explorer | Level 3
2 years ago
Solved

Clicking on a Word doc / Excel spreadsheet on the website opens a preview, and not the file

I have been using Dropbox for years, but in last week or so every time I click on a file name (Dropbox online) it only gives me a preview pan on the right of screen and I have do an additional step a...
Microsoft
Microsoft Office
Preview
Web
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the screenshot! I think I may have understood what’s happening in this case. 

     

    When clicking on your Microsoft files at the All files tab, do you see something like a side preview on your screen? 

     

    If yes, please click on a small square button located above your files on the right side (it’s right next to the button that allows you to select the grid or list view), and choose to open your files in full screen, instead of quick view. 

     

    Does that help?

Belm's avatar
Belm
Explorer | Level 3
2 years ago

Thanks Nancy - yes to the first part of your question.  Screen shot as requested below:

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot! I think I may have understood what’s happening in this case. 

 

When clicking on your Microsoft files at the All files tab, do you see something like a side preview on your screen? 

 

If yes, please click on a small square button located above your files on the right side (it’s right next to the button that allows you to select the grid or list view), and choose to open your files in full screen, instead of quick view. 

 

Does that help?

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