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AST2's avatar
AST2
Helpful | Level 6
2 years ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    2 years ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AST2, thanks for messaging the Community.

 

As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. 

 

Have you tried disconnecting the app from this page and reconnecting?

 

Keep me posted!

RW71's avatar
RW71
New member | Level 2
2 years ago

I have been having the same issue and receiving this same message.  For me, this started this evening.  I have also tried everything similar to that mentioned by AST2.


Thank you for using Epson Connect Scan to Cloud.

Your scan data was received, but not transferred to Dropbox.

Product name: WF-4830
Display name: Dropbox
Destination: Dropbox : /EpsonScan
Received Date/Time: 05/02/2024 19:42:22 EDT

CAUSE:
An error occurred during communication between Epson Connect and Dropbox.

SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.

This e-mail was sent automatically. Do not reply to this e-mail.

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