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Forum Discussion

AST2's avatar
AST2
Helpful | Level 6
2 years ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    2 years ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AST2 & RW71 - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there? 

 

Also, have you tried rebooting your computer, printer and internet router since you first noticed this? 

 

 

AST2's avatar
AST2
Helpful | Level 6
2 years ago

Hi Walter,

 

Thanks for jumping in. Will give these a try Monday and revert.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing AST2 - feel free to take your time and have a lovely weekend in the meantime! 

    • keltmiz's avatar
      keltmiz
      Helpful | Level 5
      2 years ago

      Just started having the same issue 2 days ago. Tried resetting epson connect services: unregistered printer, made new dropbox account which it connected to and epson created a new directory within dropbox- so it is communicating to dropbox sort of. Issue seems to be the scanned file is not allowed to be saved to dropbox. I am thinking dropbox changed some security feature.

    • AST2's avatar
      AST2
      Helpful | Level 6
      2 years ago

      Hi Walter,

       

      Looks like it is not just me having this problem. Seems to be quite a few. Interestingly the timing is all the same. Mine stopped the exact same time as the others. Any chance you blokes changed something in the back end ?

       

      Just seems to co-incidental. 

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