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Forum Discussion

AST2's avatar
AST2
Helpful | Level 6
2 years ago
Solved

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    2 years ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AST2 & RW71 - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there? 

 

Also, have you tried rebooting your computer, printer and internet router since you first noticed this? 

 

 

jkl9900's avatar
jkl9900
New member | Level 2
2 years ago

I have the same issue as well. 

  • nrennie's avatar
    nrennie
    New member | Level 2
    2 years ago

    Same issue here. I have removed the Epson app from the Dropbox page and then restored it from Epson connect, I've edited the Epson Connect destination folder on Dropbox, in EpsonConnect I changed the name "Dropbox" as destination to "Dropbox 2024" and confirmed that this name showed up on my scanner (WF-3620): all of this appeared to work fine, but I still get the error message "Your scan data was received, but not transferred to Dropbox." I've restarted both printer/scanner and computer: no difference.

  • wimaru's avatar
    wimaru
    New member | Level 2
    2 years ago

    Bis zum 18.04.2024 hat alles funktioniert, jetzt habe ich auch das Problem.

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