Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    8 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
 
Thanks for posting your comments on the Dropbox Community! 
 
Based on the screenshot, I can see that Dropbox has consumed 14% of your battery. Was that before or after you disabled the Camera Upload feature? Had you uploaded media before disabling Camera Uploads? 
 
Does the issue with battery usage persist when initiating automatic uploads as well? 
 
I’d be glad to go through some troubleshooting steps with you when you give me some more details on the case. 
 
Looking forward to hearing back froom you! 
 
Warm regards, 
JaneA
megawhite's avatar
megawhite
Collaborator | Level 9
9 years ago

Hi, camera uploads were enabled and it consumed 14% that day with no new uploads that day since charging the battery.

 

As of yet I have not tried changing anything camera uploads have always been enabled.  I have just charged the phone to 100%.  I will monitor for Dropbox sucking the battery and I will try disabling the camera upload feature and see if that changes anything.

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