Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    9 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    8 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

Oula's avatar
Oula
Explorer | Level 3
9 years ago
I downgraded to 64.2.2 and this works fine. No battery drain whatsoever. Any newer version introduces the problem.

I have Huawei Mate 9 with Android 7.0
fabiovilan's avatar
fabiovilan
Collaborator | Level 8
9 years ago
Oula wrote:
I downgraded to 64.2.2 and this works fine. No battery drain whatsoever. Any newer version introduces the problem.

I have Huawei Mate 9 with Android 7.0

Thanks, I went directly from 66.2.2 to 62.2.4, never tried 64.2.2

 

UPDATE: 64.2.2 is working fine. So far this is the highest (newest) version working for me without problems.

 

That information should help dropbox developers identify the problem (diff in source code)

  • Peter_B171's avatar
    Peter_B171
    Helpful | Level 6
    9 years ago

    Same problem here. I have Samsung Note 8 - all updates installes.

    but for me, downgrading did not work. 

    That is strange, because i have two devices of that note 8. One has no problem. the other is kept wake by Dropbox.

    Cant solve it.

    I tried to force the app to stop. That works only for a few minutes to 1-2 hours.

    No i uninstalled dropbox to solve the issue :-(

     

     

    ** Sorry for that bad english, it is not my native language.

     

    • Ed's avatar
      Ed
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago
      Hi all

      I heard back from our dev team - they're working on a fix for that. Meanwhile, the suggestion is to use the beta version of the app to check if this improves.

      I'll keep you guys updated on progress!
      • Peter_B171's avatar
        Peter_B171
        Helpful | Level 6
        9 years ago

        :grimacing:

         

        Now I signed up for Beta in google play and installed the beta version:

         

        Note 8 (Android 7.1.1) - Immediately after installation, the device was no longer able to go in deep sleep. I forced the App to Stop. Then, the deep sleep worked for about 10 minutes. Now, Dropbox beta keeps it in wakelock agein.  (i did not even open the app)

         

        must uninstall again to keep my device working. Unfortunately, my 2nd device now has the same issue after using dropbox beta...

         

        Edit: hope, that will be fixed soon. I have my whole Work in Dropbox (Pro) - now unable to use it.

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