Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones. We’ve fixed the issue, and the app should return to normal functionality after restarting it. To restart the app: On your device, open the Settings app and select Application Manager Switch to the Running tab to view your active apps Tap the Dropbox app and select Stop Re-launch the Dropbox app from your home screen If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.

Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.

Dropbox app for Android causing high battery usage

101 Replies

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Ed
Dropbox Staff
9 years ago
sorry to hear that Peter :(

I'll pass along the feedback on the beta
fabiovilan
Collaborator | Level 8
9 years ago
Peter B.171 wrote:

:grimacing:

Now I signed up for Beta in google play and installed the beta version:

Note 8 (Android 7.1.1) - Immediately after installation, the device was no longer able to go in deep sleep. I forced the App to Stop. Then, the deep sleep worked for about 10 minutes. Now, Dropbox beta keeps it in wakelock agein. (i did not even open the app)

must uninstall again to keep my device working. Unfortunately, my 2nd device now has the same issue after using dropbox beta...

Edit: hope, that will be fixed soon. I have my whole Work in Dropbox (Pro) - now unable to use it.

Just uninstall your current version and download the latest 100% working version (64.2.2) from:

https://www.androidapksfree.com/apk/dropbox-64-2-2-6420200-apk-download/

You will need to allow to install from unknown sources and, after install, disable auto-update in google play. Other than that everything will work fine until a official fix that should take some time.

PS: I don´t work for dropbox, just another user with the very same issue.
Ed
Dropbox Staff
9 years ago
Thanks fabiovilan

If you install the latest beta (likely 73.1.3) this should be resolved too. Let me know if not!
JoakimT
Explorer | Level 4
9 years ago
Downloaded latest available beta.

73.1.2

Still same problem I'm afraid. Was a clean install.
GordonE
New member | Level 2
9 years ago
I've noticed the same on my Pixel XL running Android 8.1 (first beta). For now I've uninstalled the app since other things I tried wouldn't stop the significant battery drain.
fabiovilan
Collaborator | Level 8
9 years ago
Ed wrote:

Thanks fabiovilan

If you install the latest beta (likely 73.1.3) this should be resolved too. Let me know if not!

The latest beta version avaible for me in google play is 73.1.2, and that´s still broken.

As soon as the 73.1.3 becomes avaible I´ll check it out.
megawhite
Collaborator | Level 9
9 years ago
Hi original poster here. I checked my battery usage list and Dropbox is not listed. I updated Dropbox this morning to the same version as mentioned above, so I will be keeping a close eye on it.

Galaxy Note 3

Android 5.0

Dropbox 72.2.2
fabiovilan
Collaborator | Level 8
9 years ago
Ed wrote:

Thanks fabiovilan

If you install the latest beta (likely 73.1.3) this should be resolved too. Let me know if not!

The newest beta version is 74.1.8 and, after a few minutes of test, I can confirm that the problem has NOT been fixed. There is still a wakelock running. (Screenshots below of dropbox version and Better Battery Stats). So I will revert back to the latest working version (64.2.2), see my post here. Dropbox developers should address this matter seriously as the majority of users are using the latest version that has a wakelock that is consuming the battery and preventing the mobile phone from going to deep sleep mode.
Ed
Dropbox Staff
9 years ago
Thanks fabiovilan - this has been passed to our devs' attention
bmotorsports
Helpful | Level 5
9 years ago
Pixel XL I just got this past week.

Dropbox version 72.2.2
Android 8.0.0

I've made background activity limited through Android battery settings.

Dropbox is soaking ~4x the battery of any other application purely while operating in the background. 27% on my last battery cycle. Unbelievably bad.

Camera uploads are on and this is a feature I'd like to keep. I don't need this this app to poll by the millisecond, seems there is some problem here or some setting options need to be offered to change the background activity level.