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AntonioC
Dropbox Staff
9 years agoDropbox app for Android causing high battery usage
Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
We’ve fixed the issue, and the app should return to normal functionality after restarting it.
To restart the app:
- On your device, open the Settings app and select Application Manager
- Switch to the Running tab to view your active apps
- Tap the Dropbox app and select Stop
- Re-launch the Dropbox app from your home screen
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
- Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.
101 Replies
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- hagelberg9 years agoNew member | Level 2
This worked for me too. And the application was rather simple. Thank You.
- Ed9 years ago
Dropbox Staff
Hi everyone
Dev team has been notified and will work on a fix for the next stable version. I'll keep you guys updated! - Mark1009 years agoNew member | Level 2
So, its been 6 months and the developers are looking at it "urgently".
Imagine my relief.
I guess its time to use a different application that does not have this issue. - granchir9 years agoExplorer | Level 3
Hi everyone,
I also have the problem of battery drain on my Huawei P9 Lite. I found it from version 68.2.2. I opened Request # 7124585, Dropbox engineers confirmed that this is a bug and are working on it, but until the current version 72.2.2 the problem persists.
- Debin L.9 years agoNew member | Level 2
The issue is still present in the 72.2.2 version of the Android Dropbox.
From the Wakelock logs, it seems that the MobileUpload job started by Dropbox is keeping the phone awake.*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService
The only viable solution for now, to make my phone usable, is to Greenify the Dropbox app, which kills the Dropbox app.
Can you please let the dev team know? Who was doing the QA before approving the version that caused this bug? And why was the codebase (at least the commit where this issue was introduced) not roll-ed back when this bug was noticed? This is a server bug that affects the usability of user's phone. - Alan R.49 years agoHelpful | Level 6
Just filed a ticket too - getting 10% battery drain just from Dropbox on newly factory reset phone (SGS7) using latest stable version from Play Store. Set to autoupload pics/vids over WiFi when on charge, hardly used all day yet still big battery drain. Really surprised this hasn't been fixed given how long it has been reported for.
- jamesballenger9 years agoExplorer | Level 4
It seems like this warrants some emergency escalation as the posters here probably represent 1% or less of Dropbox affected user base and Dropbox is pissing off its customers with this legitimately critical problem.
- Ed9 years ago
Dropbox Staff
Hi all,
v76.1.6 was just released - can you try it and see if this improves on battery consumption? - orenfl9 years agoHelpful | Level 5Seems like it is good, but let's have some more hours...
- Ed9 years ago
Dropbox Staff
yeah defo - please let me know either later today or tomorrow on how things are going.
Cheers
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