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AntonioC
Dropbox Staff
Dropbox StaffDropbox app for Android causing high battery usage
- Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
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- Jane
Hey laiskudeze,
I'd be glad to follow-up, welcome to the Dropbox Community!
Would you mind sharing some details regarding the case? Any screenshots of battery usage on specific dates would be greatly appreciated!
megawhite I can see that
Hello,
It seems that the problem gone ! Drobbox gone from the battery usage list at all :)
I had an update on my ticket, they said a problem was identified and a change was made to the servers on Friday which should stop the app sucking battery power.
I can confirm this. Yesterday the app was not in the top 10 of my batterie apps. Thanks for the quick solution.
Hi,
I'm seeing this problem as of late (I would say a week, maybe a bit less). Dropbox is using a huge amount of battery and it's causing a large "Keep awake" time (I attach some screenshots at the end). I tried installing the beta version and it's the same situation.
I think it's related to wifi somehow, as the problem seems to be less acute when not on wifi, but I cannot assure that (I cannot correlate the plot of battery drain with the wifi on/off).
Any ideas of what could be happening?
Kind regards,
Albert
- I am running Dropbox 66.2.2 on my HTC 10 phone running Android 7.0. Dropbox is killing my battery and preventing my phone from sleeping while the screen is off. I've tried clearing cache, clearing data, uninstalling and reinstalling the app, but the problem persists. Can you help?
- EdThanks for sharing this - I've passed it to our Android team
Thanks a lot!
I have an extra piece of information, don't know how to relay it to the team... It looks like usage goes on with time of the day, somehow. Don't know if this helps, but Samsung starts complaining about drain usually later in the afternoon.
Dropbox is a excelent app.
- I'm also seeing an extensive battery drain with Dropbox 68.2.2 version (the previous version was the same) for Abdroid. My phone is Huawei Mate 9.
I've tried to restart and reinstall several times, but no difference. Even though there are no uploads ongoing, the Dropbox app consumes 15% of the battery. Mainly because it seems to keep the system awake even though there's nothing happening.
