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jfreed's avatar
jfreed
Explorer | Level 3
2 years ago

Dropbox Excel file reverts to old information after saving.

My excel document when I close it and reopen it from drop box it reverts back to an old saved excel spread sheet and doesn't show my updated information?
Microsoft
Microsoft Office
jfreed's avatar
jfreed
Explorer | Level 3
2 years ago
As of now only the child roster excel document seems to be having the issue.

Platform is Microsoft excel.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jfreed, can you walk me through the exact steps that you follow when this happens, and how you edit the content? 

 

Also, do you use our mobile app, desktop app or website? 

 

If you have any screenshots, they're more than welcome! 

  • jfreed's avatar
    jfreed
    Explorer | Level 3
    2 years ago

    Sure, I use a laptop. So, if I close out of excel, I go to the file on my desktop or the file in shared files, open the file then I notice changes I have made were not saved. When I make changes, I hit save a little obsessively due to this happening before. It doesn't give me the option to autosave. If I keep the file open it works fine.

    • jfreed's avatar
      jfreed
      Explorer | Level 3
      2 years ago

      I make changes in excel which are due dates.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the updates, jfreed! Can you also follow these steps? Does your version history show something more, or you don’t see the updated versions at all there?

         

        Other than that, can you clarify what's the app version and syncing status of your Dropbox app at the moment? 

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